Customer Experience Automation

Automate support decisions
without losing the human touch.

Autonomous customer support decisions, without losing control or visibility. Classify tickets, prioritize queues, route requests, and generate context-aware responses, all in real-time. Our AI keeps humans in the loop for complex cases while handling routine decisions autonomously, with full governance and traceability at every step.

<200ms

Ticket classification latency

3-model

Routing, urgency, and classification

Human-in-the-loop

Escalation governance

Multi-tenant

Isolated per organization

Capabilities

Intelligent automation for modern support teams.

From ticket intake to resolution, DAOR orchestrates customer support decisions across classification, routing, prioritization and escalation. Combining automation with explicit governance and human oversight where it matters.

Smart ticket classification

Automatically categorize incoming tickets by topic, urgency, sentiment, and required expertise - using hybrid ML + LLM analysis.

Dynamic prioritization

Rank tickets based on SLA risk, customer tier, issue complexity, and historical resolution patterns.

Intelligent routing

Match tickets to the right agent or team based on skills, workload, past performance, and availability.

Context-aware responses

Generate draft replies that include account history, previous interactions, and relevant knowledge base articles.

Sentiment analysis

Detect frustration, urgency, or churn risk in customer messages and escalate proactively.

Quality assurance

Monitor agent responses for compliance, tone, and accuracy. Flag issues before they reach customers.

Use cases

Support automation across channels and teams.

Email & chat triage

Automatically classify and route incoming messages from email, live chat, and messaging apps.

Intent classification (billing, technical, cancellation)
Language detection & translation
Priority scoring based on urgency
Auto-routing to specialized queues

Self-service deflection

Suggest knowledge base articles, FAQs, and automated workflows before escalating to human agents.

Semantic search across help center
Contextual article recommendations
Guided troubleshooting flows
Deflection rate tracking

Agent assist & co-pilot

Provide real-time suggestions, response templates, and next-best-action guidance to support agents.

Response generation & tone adjustment
Policy & compliance checks
Upsell & retention recommendations
Knowledge retrieval during conversations

Quality & compliance monitoring

Audit agent interactions for quality, compliance, and brand consistency at scale.

Automated QA scoring
Compliance violation detection
Coaching recommendations
Performance analytics & insights

Integration

Works with your existing support stack.

Native integrations with Zendesk, Intercom, Freshdesk, and other leading support platforms.

Plug-and-play integrations

Connect to your helpdesk, CRM, and knowledge base in minutes - no engineering required.

Customizable workflows

Define routing rules, escalation triggers, and response templates tailored to your team's needs.

Real-time analytics

Track ticket volume, resolution times, agent performance, and AI accuracy through unified dashboards.

Automate support decisionswithout losing the human touch.